THE PURPLE BOX FREQUENTLY ASKED QUESTIONS (FAQ)
What is The Purple Luxe Box?
The Purple BOx is the first lifestyle subscription box for professional women.
What do you mean by "subscription box"?
How it works is you sign up for a recurring subscription charge and in return, you receive a carefully curated box full of items to your door every other month!
What is the cost?
There are 2 different boxes at different price points. Please check out our Subscribe page for pricing.
What comes in each box?
Items that may be included in the box vary widely, so you will never be bored. Items include things such as: office supplies and accessories, stationery, office decor, style accessories, beauty and skincare items, office snacks, books, discounts (on things such as business/life coaching, classes, etc.), and anything else that may empower, motivate, inspire, and encourage you!
When are the boxes shipped?
Boxes will be shipped by the 5th of every other month. Boxes will be shipped in these months: January, March, May, July, September, and November. If you do not receive your box, please contact customer service at email@example.com.
When am I billed?
You are billed for your first box immediately upon subscribing. Each subsequent box will fall on our regular billing schedule which will be the 15th of every other month based on when you signed up. Please see more info below.
Can you explain the bimonthly schedule?
You will be charged every other month based on when you subscribed. Below explains a little better how the schedule will work:
- Sign up or renew in January or February: box ships in early March
- Sign up or renew in March or April: box ships in early May
- Sign up or renew in May or June: box ships in early July
- Sign up or renew in July of August: box ships in early September
- Sign up or renew in September or October: box ships in early November
- Sign up or renew in November or December: box ships in early January
Does my subscription automatically renew?
Yes, your subscription will automatically renew every 2 months based on when you subscribed. Please see more information below on how to cancel subscriptions.
Do you ship internationally?
At this time we only ship to US and Canada. Please check back because we hope to provide it soon!
Is shipping included?
Yes, shipping is included in the price!
How do I purchase a gift subscription?
Either click the "Give as Gift" button on the home page or, when you reach the checkout page, there is an option to check the box that says "this is a gift". You can then write your message to the recipient.
What is your return policy?
Subscription boxes are nonrefundable and ineligible for returns. If there is a problem, please email us at firstname.lastname@example.org and we will accommodate you as best as possible.
How do I cancel my subscription?
We hope that you are always happy with our boxes, but if you wish to cancel, the process is simple. When you log into your account, click the "edit" button under your active subscriptions. Cancel the subscription, then press "change". If you cancel before you are billed, your cancellation will go into effect immediately. If you cancel your subscription after you are billed for that month, you will still be charged and your cancellation will go into effect the next month.
How do I submit a product for your box?
We love to hear from new companies or about new products! Please contact us at for our Product Submission Form and we will keep you on file and get back to you if we feel your product is a good fit. Want to partner with us in other ways? Email us at email@example.com.
If you have any other questions or comments, please email firstname.lastname@example.org and we'd be happy to assist you!